Last updated: 07/04/2026
At The Urban Ensemble, every piece is handled with care—from selection to delivery. Below is everything you need to know about shipping and returns.
1. Shipping
- Orders are typically processed within [2–5 business days] unless stated otherwise.
Made-to-order or custom pieces may require additional time, which will be communicated in advance. - Delivery timelines vary based on location, but we aim to ensure your pieces reach you as smoothly as possible.
- Once dispatched, you will receive tracking details via email or WhatsApp.
2. Delivery
Please ensure that accurate shipping details are provided at checkout.
In case of delays due to unforeseen circumstances (logistics, weather, etc.), we will keep you informed—your patience is always appreciated.
3. Returns & Exchanges
Given the nature of our products, we currently offer:
- Returns or exchanges only in case of damage or defect upon delivery
- Requests must be raised within 48 hours of receiving the product, along with clear images
- Each request is carefully reviewed to ensure a fair resolution.
4. Non-Returnable Items
- Made-to-order or customized pieces
- Items purchased on sale or at a discounted price
5. Damaged Items
If your order arrives damaged, please contact us immediately with photographs and details. We will work with you to resolve the issue at the earliest.
6. Contact
For any assistance, please reach out:
Email: contact@theurbanensemble.in
WhatsApp: +91 90211 34635