Frequently Asked Questions
A few things you might want to know—before, during, or after bringing a piece home.
Do you offer customisation?
Yes. Select pieces can be customised to better suit your space. For bespoke requests or modifications, we recommend reaching out to us directly.
Do you offer interior design services?
Yes, we do.
From styling individual corners to working on full-scale spaces, our design approach is thoughtful, layered, and deeply personal. To explore this further, please visit our Design Services section or get in touch with us directly.
How do I get started with a design project?
Simply reach out to us via email or WhatsApp with a brief about your space. We’ll guide you through the next steps and understand your requirements before moving forward.
How long will my order take to arrive?
- Ready pieces are typically dispatched within a few working days.
- Made-to-order or customised items may take longer, depending on the design and finish. Timelines will always be shared with you in advance.
Do you ship across India?
Yes, we currently ship pan India. For special requests or large furniture deliveries, feel free to get in touch with us directly.
What if my order arrives damaged?
In the unlikely event that your piece arrives damaged, please share images with us within 48 hours of delivery. We’ll review it promptly and ensure a fair resolution.
Can I return or exchange a product?
We accept returns or exchanges only in the case of a damaged or defective product. As many of our pieces are made-to-order or carefully sourced, we’re unable to offer returns for change of mind.
How do I care for my furniture and décor?
Each material carries its own character. We recommend gentle cleaning, avoiding harsh chemicals, and placing pieces away from direct sunlight or moisture where possible. For specific care guidance, feel free to reach out.
Do you take bulk or project orders?
Yes, we do collaborate on larger requirements, including residential and styling projects. Please connect with us to discuss your needs—we’d love to be a part of your space.
How can I get in touch?
We’re always available to assist you.
Email: contact@theurbanensemble.in
WhatsApp: +91 90211 34635